Track Your Order

Enter your order number and the email address you ordered with, and we will show you where it has got to.

What each status means

• Not showing yet

  An order that has just been placed is not confirmed yet, and the lookup above will not find it until it is. That usually takes a few minutes. If your order is still not showing the next day, contact us and we will check it by hand.

• Preparing

  Confirmed, and being picked and checked by hand. This is where an order spends its first 2–4 business days, and there is no tracking number yet — one is created when the parcel is handed over.

• Shipped

  The parcel has left us and is with the carrier. Delivery runs 7–15 business days on standard shipping and 5–10 on express, counted from the day it ships.

• Partly shipped

  Part of your order is on its way and the rest is still with us. The remainder ships separately, at no extra cost to you.

• Cancelled

  The order will not ship. If that is unexpected, contact us and we will explain what happened and sort it out.

No tracking number yet?

That is expected for the first few days. A tracking number does not exist until the parcel is physically handed to the carrier, and every order is picked and checked by hand before that happens — which takes 2–4 business days from the moment you order. Until then the lookup above will show Preparing and no number, and that is not a problem with your order.

Once a number does appear, give it another day before worrying: carriers often issue the number when the label is printed and do not record the first scan until the parcel reaches their depot. Business days exclude weekends and public holidays. All windows on this page are estimates, not guaranteed delivery dates.

Before you write to us

• Dispatch and delivery windows, both shipping rates, and free standard shipping over $99 are set out on Shipping & Returns.
• Anything faulty, misprinted or simply the wrong item gets a free replacement and you keep the original — the returns policy covers how.
• Still stuck, or the lookup cannot find your order? Contact us with your order number and we will track it down. We answer within one business day.

We ask for your email as well as the order number so that an order can only be looked up by the person who placed it. We never show an address, a phone number or payment details on this page.