FAQs
The questions we get asked most, answered straight. If yours is not here, ask us — a person reads every message.
Orders
- How long until dispatch?
- Orders are prepared and dispatched from our studio within 2–4 business days.
- Can I cancel or change my order?
- Yes, within 12 hours of placing it. Email support@neojoy.com with your order number and we will amend or cancel it. After 12 hours the order has entered production and can no longer be changed, because that is what lets us dispatch within 2–4 business days.
- What payment methods do you accept?
- Checkout accepts Visa, Mastercard, American Express, Discover, PayPal, Venmo and Google Pay. Payment is handled by our payment provider on a secure page — we never see or store your card details.
- How do I contact customer service?
- Email support@neojoy.com or call 262-219-3168. We answer Monday to Friday, 9am–5pm PT, usually within one business day. You can also use the form on our contact page.
Shipping
- What are the shipping options and costs?
- Standard shipping costs $5.99 and takes 7–15 business days. Express shipping costs $10.99 and takes 5–10 business days. Standard shipping is free on orders over $99.
- Where is my tracking?
- Once shipped, you will receive an email with a tracking link. Delivery takes 5–15 business days depending on the shipping option you chose at checkout.
- How can I track my order?
- Use the tracking link in your dispatch email — it updates as the parcel moves. If the link has not appeared within a few days of ordering, check your spam folder, then email us your order number and we will resend it.
- Do you ship internationally?
- No. NEOJOY ships within the United States only, and we do not ship outside the US at this time. Both standard and express options are available to any US address, with delivery in 5–15 business days.
Products
- How do your sizes fit?
- Our tees run true to size on the regular fits and deliberately roomy on the oversized fits. Every design has full measurements on the size guide — measure a shirt you already own and compare. Size up on the regular fits. On the oversized fits, size down if you want a closer fit — they already run wide.
Returns
- What if I ordered the wrong size?
- Each shirt is printed after you order it, so there is no stock for a returned item to go back into — change-of-mind returns are not accepted. Check the size guide before ordering. Size up on the regular fits. On the oversized fits, size down if you want a closer fit — they already run wide.
- What if my item arrives damaged or faulty?
- Any defect, flawed graphic or wrong item gets a free replacement and you keep the original. Send a photo to support@neojoy.com and we will send a new one out.
Still stuck? Contact us and we will get back to you within one business day.