Privacy
Policy

This policy explains what we collect when you visit or buy from NEOJOY Clothing, what we do with it, and what you can ask us to do about it. Plain language, no hedging.

Last updated: July 2026

01 / Contacting us about privacy

Any question, request or complaint about your personal information goes to support@neojoy.com, or by post to the address at the end of this page. We answer Monday to Friday, 9am–5pm PT.

02 / What we collect

Device and browsing data. When you open the site, your browser sends technical information — browser type and version, operating system, approximate location derived from your IP address, the pages you view and the site you arrived from. Cookies and similar browser storage are used to keep your cart intact between pages and to produce aggregate traffic statistics.

Order information. When you place an order we collect your name, shipping and billing address, email address, phone number if you give one, and the contents of your order. Card and wallet details are entered on the payment provider's secure page — we never receive or store your full payment credentials.

Things you send us. Anything you type into our contact form or newsletter signup: your name, email address and the message itself.

There are no customer accounts on this site. You do not register, there is nothing to log into, and we hold no passwords.

03 / Visitors under 18

This store is not intended for anyone under 18, and we do not knowingly collect information from children. If you believe a child has given us personal information, write to us and we will delete it.

04 / Who we share it with

Wix. Our store runs on Wix. Wix hosts the site and processes orders and payments on our behalf, which means order and contact data is stored and handled on Wix's infrastructure under their own privacy terms.

Our payment provider. Payment details go directly to the provider that processes the transaction. They handle card data to industry security standards; we see only enough to identify the payment against your order.

Delivery partners. The carrier gets the name, address and contact details needed to deliver your parcel — nothing more.

Legal disclosure. We may disclose information where the law requires it, or to respond to a lawful request from an authority, or to protect our rights.

We do not sell your personal information. Not to advertisers, not to data brokers, not to anyone. We have not sold or shared personal information for cross-context behavioural advertising, and we have no plans to.

05 / How we use it

To take and fulfil your order, to send order and dispatch confirmations and tracking links, to answer questions you send us, to screen orders for fraud, to meet our tax and accounting obligations, and to understand in aggregate which pages are used so we can improve the store. If you asked for the newsletter, to send it — and to stop sending it the moment you unsubscribe.

We do not use your information to build advertising profiles. No Google Ads, Meta or Bing advertising tags are installed on this site, and there is no advertising network for you to opt out of here. Site analytics are limited to what the Wix platform provides by default.

06 / Lawful basis (EEA and UK visitors)

Under the GDPR we rely on: contract — we need your details to fulfil an order you placed; legitimate interests — running the store securely, preventing fraud, and understanding site usage in aggregate; consent — the newsletter and any non-essential cookies, which you may withdraw at any time; and legal obligation — keeping transaction records for the period tax law requires.

07 / How long we keep it

Order records are kept for as long as tax and accounting law requires, typically seven years. Contact form messages are kept while the query is open and for a reasonable period afterwards in case you come back to it. Newsletter details are kept until you unsubscribe. Aggregate traffic statistics carry no name attached to them.

08 / Your rights

Under the GDPR you may ask for a copy of the information we hold about you, ask us to correct it, ask us to delete it, ask us to restrict or stop a particular use, object to processing based on legitimate interests, and ask for your data in a portable format. Where we rely on consent you can withdraw it at any time.

Under the CCPA, if you are a California resident, you may ask what categories of personal information we have collected and why, ask for a copy, ask us to delete it, and ask us to correct it. You have a right to opt out of the sale or sharing of personal information — we do not sell or share it, so there is nothing to opt out of. We will not discriminate against you for exercising any of these rights.

To make a request, email support@neojoy.com. We may need to verify your identity — usually by confirming details of an order you placed — before we can act, and we will respond within the time the applicable law allows.

09 / Cookies and browser controls

Some cookies are essential: they hold your cart together and keep checkout working. Others are set by the Wix platform for basic analytics and security. Every major browser lets you view, block or delete cookies in its settings — be aware that blocking essential cookies will break the cart and checkout.

10 / Do Not Track

Browsers can send a Do Not Track signal, but there is still no agreed industry standard for how a site should respond, so we do not alter our behaviour when we receive one. Since we run no advertising or cross-site tracking, there is no behavioural tracking here to switch off.

11 / Changes to this policy

We may update this policy as the store or the law changes. The revised version takes effect when it is published here, and the date at the top of the page tells you when that last happened. Material changes will be obvious rather than buried.

12 / Complaints

If you are unhappy with how we have handled your information, tell us first — we would rather fix it. If you are in the EEA or the UK and are not satisfied with our response, you have the right to complain to your national data protection authority.